Let’s talk privacy
Keeping your data safe matters. So we’ve made this clear, simple and easy to read, no jargon, no waffle.
Our Policy
Privacy, in plain English
Effective Date:
7th August 2025
Introduction
This Privacy Policy outlines how Pivot Creative Ltd ("we", "our", "us") collects, uses, and protects your personal data when you interact with us, including through our website.
Pivot Creative Ltd is committed to protecting your privacy and handling your information in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Pivot Creative Ltd
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@pivotcreative.uk
Company registration number: 16601775
What Data We Collect
We may collect and process the following types of personal data:
- Full name
- Email address
- Phone number
- Company name
We do not intentionally collect any special category data (such as health information, ethnicity, or political opinions).
How We Collect Your Data
Your personal data may be collected in the following ways:
- When you fill out a form on our website
- Through direct communication with us via email or phone
- Automatically through cookies and analytics tools (if enabled in the future)
- From third-party sources (e.g., business partners or publicly available information)
Why We Collect Your Data
We process your personal data to respond to enquiries or communications that you initiate. The lawful basis for this processing is our legitimate interest in operating our business and responding to individuals who contact us.
Sharing Your Data
We do not sell or rent your personal data to third parties. Your data may be shared with trusted analytics platforms (e.g., Google Analytics) strictly for internal business analysis purposes. These platforms are required to process data securely and only on our instructions.
We do not transfer your data outside the UK or EEA unless adequate protection measures are in place.
Marketing Communications
We do not send marketing communications. If this changes in the future, we will obtain your explicit consent in advance.
Cookies & Tracking Technologies
Our website does not currently use cookies or tracking technologies. If this changes, we will update this policy and implement a cookie consent mechanism in accordance with UK privacy regulations.
Data Retention
We retain your personal data for a maximum of 12 months unless a longer retention period is required by law or necessary for resolving a dispute or enforcing our agreements.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise any of these rights, just email: info@pivotcreative.uk
How We Protect Your Data
We implement reasonable technical and organisational measures to safeguard your personal data, including secure storage, access controls, and monitoring to protect against unauthorised access or disclosure.
We may occasionally update this privacy policy to reflect changes in the law or our services. Any updates will be posted here with a revised date at the top.